2000, William Yarberry, Computer Telephony Integration http://books.google.com/books?ie=UTF-8&hl=en&vid=ISBN0849399955&id=wyH13HkOjcYC&pg=PA33&lpg=PA33&sig=ORtVjHDxag-j3ZlcLuazZgxERWc
Without IVR, the business (and non-profit) world would be slower, less efficient, and far more manpower intensive. Without IVR, many firms would be forced to close.

2001, Peter R Kongstvedt, The Managed Health Care Handbook http://books.google.com/books?ie=UTF-8&hl=en&vid=ISBN0834217260&id=01RM-eHPxPQC&pg=PA698&lpg=PA698&sig=hyKUmU2fqUpk9m7ZDcW3Qs3Pi1s
Prescreening IVR application scripts can identify the caller and then provide the caller with menu options applicable only to him or her.

The IVR feature allows TCL IVR scripts to be used during call processing. The scripts interact with the IOS software to perform various call-related functions.

Ivr

Meaning

Noun

Related