Connectors know people—lots of people. Mavens know about things. They know, or find out first, what is going on. Connectors, says [Malcolm] Gladwell, need mavens to tell them what to buzz about.

Besides an executive sponsor, you need to find a technology maven, someone within the company who understands the new technology. A maven, as defined in Malcolm Gladwell's The Tipping Point, is a person who has both information and the social skills to pass it along. The challenge in a situation such as this one is that the maven might be outside of IT.

The goal for any media company is to be a maven—and therefore highly adept at using multiple channels of social media communication well.

Maven

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